Frequently Asked Questions
Frequently Asked Questions (FAQ)
Ordering & PaymentsQ: How do I place an Order?
A: After selecting your desired product(s), the system will guide you through the checkout process. Before finalizing, please ensure that the product, quantity, size, and shipping method are all correct. When you are completely sure, click the "Buy It Now" button, which can be found on the product description page.
Q: Can I change my Order?
A: Yes, you can change your order, but only if the product has not yet been shipped and within 24 hours of placing the order.
Q: What are your Payment Methods?
A: We accept major credit cards (Visa, Mastercard, American Express, and Discover), Shopify Payments, and Amazon Pay.
Q: What is the currency of the Store?
A: For your convenience, prices on our store are displayed in your local currency based on your geographic IP address. However, during the checkout process, you will be billed in USD (United States Dollars). Your bank or card service will provide an automatic currency conversion based on their current exchange rates.
Shipping FAQ'sQ: Where are your items Shipped From?
A: A high percentage of orders are shipped from our warehouse in the USA. However, we also ship from other international locations such as China, South Korea, Japan, India, Singapore, Malaysia, and more.
Q: Can I change my shipping address?
A: No, to help reduce fraud, we always ship products to the same address associated with the payment card used for the purchase. Please ensure that the shipping information you provide is accurate. We are not responsible for delivery issues if the address provided is incorrect or has been changed after the order is placed.
Q: How long do I wait until my order is sent out?
A: Our handling time is typically very short and depends on the shipping method you select and product availability. Orders are usually shipped from the same day up to 5 business days.
Q: How do I know that my item has been shipped?
A: Once your order is shipped, you will receive a notification to the email address registered with your order. This email will also include a tracking number so you can monitor the status and location of your order at all times.