Return Policy

return policy - ikkymart.com

We want you to be happy with your purchase! Please read our return policy carefully to ensure a smooth process.

1. Return Window

You have 30 days from the date of purchase to return an item. Unfortunately, if 30 days have passed, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In its original packaging.

  • Accompanied by a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

3. Non-Returnable Items

Certain types of goods cannot be returned:

  • Perishable goods: Such as food, flowers, newspapers, or magazines.

  • Intimate or sanitary goods: For hygiene reasons.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Downloadable software products.

  • Some health and personal care items.

  • Sale items: Only regular-priced items are eligible for refunds.

4. Partial Refunds (If Applicable)

In some situations, only partial refunds may be granted:

  • Items with obvious signs of use.

  • Opened media items like CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

5. Refunds Process

  1. Receive & Inspect: Once your return is received and inspected, we'll email you to confirm its arrival and notify you of the approval or rejection of your refund.

  2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (typically 5-7 business days).

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company as it may take time for the refund to officially post.

  3. Contact your bank, as there's often processing time before a refund appears.

  4. If you've completed these steps and still haven't received your refund, please contact us at ikkymartstore@gmail.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please send us an email at ikkymartstore@gmail.com.

8. Gifts

  • Direct Gift: If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. A gift certificate will be mailed to you once the returned item is received.

  • Gift Giver Received First: If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves first, we will send a refund to the gift giver, and they will be informed of your return.

9. Shipping Returns

To return your product, please mail it to:

IKKYMART Shipping Department 9644 137th CT Live Oak, FL 32060-0345, United States

Shipping Costs:

  • You are responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • The time it takes for your exchanged product to reach you may vary depending on your location.

Recommendation:

  • If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

The Ikkymart Team